In recent times, working remotely seems to be the new gold. Among a million ways you can earn money remotely, getting paid to listen to calls seems to be one of the easiest.
While this may sound funny to many, it is a legit way to make money online. Interestingly, this work role suits virtually everyone who intends to work from home.
This article enlists some ways to earn from listening to calls, the requirements and where to start earning immediately.
Getting paid to listen to calls is a remote job that can earn you extra cash as a stay at home mom, student or just anyone seeking a side hustle. You can choose to work on your schedule or take it as a full-time job.
With the perks of the job, the pay can be minuscule compared to that of other jobs, but the flexibility and ease of work make up for this.
This job doesn’t require you to speak on the phone, rather you just have to listen and review the calls. If you ask me, there is no better way to earn extra cash than this.
The table of contents below highlights all the ways discussed in this article.
How you can earn from listening to calls
There are many large companies that are looking for third-party services to analyze and evaluate the interactions with their clients.
The tasks involve listening to the calls and reviewing how well the customer inquiries and queries were handled by the customer service.
This would enable them to make changes and improvements to enhance their interactions with the customers and ensure that their customers have satisfactory experiences.
To make money listening to calls, you need to have good listening skills. You have to be able to understand different English accents. You also need good analytical and comprehension skills.
Also Read: Legit Ways to Get Paid to Listen to Music
Ways to Earn Money by Listening to Call
Below are different websites where you can earn money by listening to calls:
Humanatic is a third-party company that gets hired to listen to recorded calls. You can work in Humanatic as a call reviewer. As a paid listener, you can set your own hours and listen to any number of calls you want. It is a good site to earn money from as a student or someone looking for extra cash on the side.
The tasks involved in worming on Humanatic include listening to recorded calls, reviewing them, and then answering simple questions. You are not required to listen to live calls or transcribe the whole conversation.
While listening to calls, you can fast-forward or rewind. Some of the calls may require categorization.
To work on Humanatic, you need active listening skills, accuracy, and the ability to understand different English accents.
Payment on Humanatics is made through Paypal. The earnings depend on how many calls you received, though it is limited to the number of works available. Your income may also depend on your skills and the category you belong to on the site. Different categories are paid differently.
You can sign up on Humanatic using your Paypal account.
#2. Reynolds and Reynolds
This company provides services on automotive retailing, including services that cater to clients’ interactions and car dealerships.
The work available includes a call analyst and a part-time call quality analyst. The job requires you to listen to calls between clients and their customers and review the calls based on criteria that would be given to you. You would also need to make phone calls to conduct surveys and discuss customer satisfaction issues. Your job is to enable them to improve their customer ratings by identifying problems in customer service interactions through your reviews.
Requirements for the job require having good communication skills both in writing and speaking. Being bilingual is not compulsory but it would give you an edge during the hiring process.
To apply for this position, you can visit their website here and search for the job in their job openings. After going through the position description, you can email your resume and cover letter to them. If you meet the criteria for hiring, you would be called for further assessments and interviews.
The position also comes with training. The hiring process and training are all done remotely.
PointQA is a platform that evaluates the interactions between its clients and customers. Requirements to work on the platform include having at least a one-year call centre experience, being a high school graduate, and exceptional listening and analytical skills.
Payment on PointQA depends on:
- The length of time you have worked with them
- Number of hours you spend listening to calls
- The total call hours
- Your calibration score on the QA lead
- The speed of time you use in evaluating calls
- The number of hours you spend reviewing calls
To start working on PointQA, you need to go through four stages.
- The first stage is the application where you submit your information and experience.
- In the pre-hire assessment stage, you take tests on your listening, reading, and comprehension skills. It can take up to 2 hours.
- After you pass the assessments, you go on to the interview.
- The last stage is the job offer which includes training, a performance plan, and an introduction to the Team lead.
You get paid on PointQA weekly through bank transfer.
The platform also has a referral program where you receive a bonus if you referred someone that passed the hiring process and worked 100 hours in their first 60 days.
Callsource is a business that delivers insights to solve and improve their clients’ engagement with their sales performance data. They deal with a call-tracking technology that enables them to keep a record of calls and analyze the calls to assist their clients with their interaction with their customers.
Callsource provides an opportunity to work remotely as a call analyst. Though most of the jobs are made on a contract basis.
#5. Freelancing sites
Unlike the companies mentioned above, freelancing sites allow you to choose the type of works you want and put yourself out to a wider audience. You can offer your skills on a freelancing site as a professional and get hired by people seeking your services.
On Fiverr, you can create a gig explaining the services you offer. Your gig would be categorized under customer support and services. You can showcase your works so that you would get hired by clients.
Other freelancing sites include Upwork and Freelancer.
Cash4minutes is a site that allows you to turn your unused phone minutes. You call the numbers that are listed on the websites. It doesn’t require you to speak to anyone, you only have to listen to the radio broadcast on the other side of the phone.
When you are connected to the system, you are paid for every minute that you listen to the broadcast.
You can withdraw your money on the site through Amazon vouchers, bitcoin, charity donations, and bank transfers.
It is similar to Cash4minutes, but you have to call Germany, Latvia, Finland, and Poland landlines. It is to listen to radio broadcasts.
However, payments are only made in bitcoins and Litecoins.
Listeners is a website that pays you to listen to callers on different topics. You create an account based on your area of expertise and listen to people. It requires more interaction than other websites but you get paid by the minutes.
Receiving calls online is indeed a great way to make money on the side, especially in 2021 where many companies are paying more attention to how interactions with their customers are and how they can improve their sales through improving customer satisfaction.
Have you ever worked online as a call analyst? Or do you have any experience working as one? Would you love to get paid to listen to calls?
Leave your comments below as we would love to hear from you.